About The PowerTech Group, Inc.
Current Openings: MarketingCustomer SupportPowerTech ( www.powertech.com ) is the leading provider of automated security solutions for IBM Midrange Servers. Our software solutions give our customers ongoing protection and peace of mind. Because System i and AS/400 servers are used to host particularly sensitive corporate data, it is imperative that our clients practice proactive compliance security. As an IBM Advanced Business Partner with over 800 customers worldwide, PowerTech understands corporate vulnerability and the risks associated with data privacy and access control.
Job Opening: Marketing Manager
PowerTech is looking for an experienced marketer to join our dynamic, growing team. The Marketing Manager is primarily responsible for developing and implementing demand generation programs at PowerTech. This position reports to the Vice President of Marketing. The ideal candidate is not afraid to use technology to implement and track creative marketing campaigns. The opportunity provides the potential to grow into a leadership position.
Responsibilities:
· Initiate, design and implement lead generation, and demand creation programs that produce high quality leads, including outbound activities such as: · Email Marketing · Online Marketing · Customer / Prospect eNewsletter · Lead Guarantee Programs / whitepaper placements · Direct response support for Events · Print advertising · Webinars · Collaborate with Product Management to create clear, compelling content consistent with company strategy and brand identity · Create a campaign process and define metrics; measure, track, analyze and regularly report on the effectiveness of overall demand creation and ROI. · Coordinate flow of leads between marketing programs and sales and obtain feedback on lead quality. · Set up and monitor marketing programs with the use of SalesForce.com and manage marketing dashboards to monitor campaign effectiveness. · Manage relationships with advertising and lead generation vendors, including publications, online search marketing, and emerging media.
Required Experience:
· At least a 5 year track record in building and managing marketing programs · Proficient in the use of Salesforce.com · Working knowledge of computer programs such as Word, Excel, and PowerPoint presentation software · Excellent writing skills. · Ability to work as a team player; proven leadership abilities. · BA or BS in Business, Marketing, English, or related subject.
The following experience is not required, but would be considered a significant plus:
· Experience with security and compliance software market · Experience with marketing automation tools such as Eloqua, Ringlead, ExactTarget · Public and press/analyst relations · Proficiency in web authoring and graphic tools
Personality:
· The energy to meet demanding schedules and deadlines. · Self starter with a strong attention to detail · Flexible and practical problem solver. · An inspirational speaker and leader. · A powerful relationship builder.
This is a full time position located at PowerTech headquarters is in Kent, Washington. We offer a competitive salary / benefits package including medical, dental, vision, 401(k), flexible spending accounts and much more! PowerTech is an equal opportunity employer.
E-Mail letter of interest and resume to jobs@powertech.com
Job Opening: Product Technical Support Specialist - Level I The successful candidate will act as first line technical support for PowerTech Customers. The candidate’s primary focus will be providing excellent Customer Support to our customers, documenting details of Customer cases in SalesForce.com, advising customers on how to configure their software for best results, and escalating technical problems to Level II and Level II support.
This position requires a dynamic individual who can quickly learn and support new products and features and operate effectively in a fast paced environment. The position also requires frequent customer contact and the willingness to take ownership of, and aggressively pursue the resolution of, customer problems. The successful candidate will be required to with highly technical system operators, system administrators, and application developers. Our Product Technical Support Specialists field customer support inquiries, provide technical guidance and advice on our products, and act as an advocate for our customers and prospects within PowerTech. Product Technical Support Specialists are responsible for troubleshooting and documenting reported problems, as well as advising customers and prospects on how to correct problems through configuration options. Product Technical Support Specialists also verify program deficiencies reported by customers and forward detailed documentation about the reported product defect to the product development team.
Responsibilities:
- Provide first level customer service and product support to PowerTech customers and prospects
- Collect and analyze information from the customer, directs the customer to the appropriate resources as needed
- Synthesize data gathered from a variety of sources including customer personnel, PowerTech staff, industry sources, and other sources
- Create Helpdesk Cases and log information in PowerTech’s customers management system
- Act as the advocate and liaison between PowerTech Customers and PowerTech staff
- Provide feedback feed back to Customers
- Provide best-in- class, responsive technical support to PowerTech customers
- Exhibit strong written and oral communications skills
- This position is required to support PowerTech Customers after regular business hours using PowerTech’s on-call procedures and technologies
Professional Skills
- A bias for strong customer service
- Ability to manage multiple tasks with attention to detail
- Professional and positive can-do attitude
- Excellent interpersonal, time management and organizational skills
- Team player with strong interpersonal, relationship-building, and communication skills
- Ability to work with stressed customers in a calm and understanding manner
Required Technical Skills
- Proficiency with Windows operating system and application such as MS Office
- Solid understanding of computer technology and operations including networking, security, and systems management
- Ability to learn PowerTech products, and the tools and processes used to support them
Desired Technical Skills
- Strong preference given to candidates with systems experience on the IBM AS/400, iSeries, and System i
- Experience with Network Security practices and protocols Linux, AIX and/or UNIX experience
- Experience using SalesForce.com
Measurement Objectives
- Demonstrate skills as a strong Customer advocate
- Quickly gain understanding of PowerTech products
- Consistently document cases in PowerTech’s Customer Management System
- Professionally and efficiently handle a large number of cases each month.
Compensation:
- Salary – Depending on Experience
E-Mail letter of interest and resume to jobs@powertech.com
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