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"The people in tech support are great," said Sternberg. "They are easy to work with. They're more than willing to help you understand the problem and come up with a resolution. I give them very high marks."

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IT Group
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PowerTech Version Support
Product questions or concerns that require analysis by our support team are responded to as outlined in your customer support agreement.

When program support ends, PowerTech support engineers will continue to provide assistance, and answer questions that you may have about the product.  However, if software problems are found, the customer will be advised to upgrade to one of the supported versions of the product to resolve the issue. Customers who are current on maintenance can upgrade at no charge. If you desire support for releases of PowerTech software no longer fully covered by your support agreement, our Professional Services team can be contracted for individual consulting projects by contacting us at support@powertech.com or 253-872-7788.

PowerTech currently supports the following releases of our products installed on the following releases of IBM's OS400 operating system. Click Here to see a table showing the most current version of PowerTech products on each version of the IBM operating system.

Network Security  

 

 
  5.2.1   Supported at OS/400 V5R1 and later  
  5.2   Supported at OS/400 V5R1 and later  
  5.1.x   Supported at OS/400 V5R1 and later - until Dec. 20th 2008  
  5.0   Supported at OS/400 V5R1 and later - until Dec. 20th 2008  
  4.7.x   Program support will end June 30th 2008  
  4.6.2 and earlier versions   Program support ended Dec 31st 2005  
Authority Broker
  3.1.1   Supported at OS/400 V5R2 and later  
  3.0.x   Supported at OS/400 V5R1 and later - until Dec. 20th 2008  
  2.0   Program support will end June 30th 2008  
Compliance Monitor
  Endpoint 2.x   Supported at OS/400 V5R2 and later  
  Consolidator 2.x   Supported at OS/400 V5R2 and later  
  Console 2.x   Supported at Win 2K, Win XP, and Windows Vista  
  Endpoint 1.1   Supported at V5R1 and later  
  Consolidator 1.0   Supported at OS/400 V5R2 and later - until Dec. 20th 2008  
Security Audit
  2.1   Supported at OS/400 V5R1 and later  
  2.0   Program support will end Dec. 20th 2008  
  1.6   Program support will end June 30th 2008  
Central Admin
  2.0   Supported at V5R1 and above  
  1.0 and 1.1   Program support will end June 30th 2008  
Easy Pass
  1.0   Windows 2000 and Windows XP  
Encryption
  4.6.1   Supported at V5R1 and above  
  4.2.1   Program support will end June 2008  
Password Control
  1.0   Supported at V5R2 and later  

The SecMan and AuditMaster products were sunsetted in 2004 and are no longer supported.

There will be no program support provided for PowerTech products on OS/400 V5R1 after June 30, 2008.

IBM ended program support for V5R1 on 9/30/05
Click here for IBM’s OS/400 Release support policy.

 

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